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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs To process transactions (we may share information with other non-profit arts organizations for marketing purposes without your consent)

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.



Do we disclose any information to outside parties?

The Black Hills Playhouse will never sell your personal information. We may, however, occasionally trade names and mailing addresses with other non-profit arts organizations.



Email addresses are never sold or traded with other organizations of any kind.



Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Your Consent By using our site, you consent to our privacy policy.



Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 10/29/2018.


Refunds Policy

Show Cancellation & Refund Policy

Very rarely, a show may be canceled after an audience has arrived for reasons such as a power outage or fire evacuation. We will do our best to get you scheduled for another performance or make refunds as necessary.


  • BUFFALO, HOLIDAY, or any other PASS holders  Tickets may be returned to your pass at your request so you can call or go online at your convenience to make a reservation for a different performance.

  • CREDIT CARD If you are not able to make another performance, please call us if you would like a refund to your card.

  • CASH or CHECK If you are not able to make another performance, please call us if you need a refund for the canceled performance.



Contact Information:

Black Hills Playhouse
24834 S. Playhouse Road
Custer, SD 57730
(605) 255-4141

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