Ticket Policies

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Ticket Policies

Custer State Park Passes

Custer State Park Passes are required for entry into the Park.

Exchanges

Tickets may be exchanged by calling the Box Office no later than 4:00 p.m. the day before the performance is scheduled. It is not feasible to exchange tickets on the day of a performance. Exchanges are available for tickets of equal or greater value and good for the current season only.

 

Lap Seat Policy

All patrons, regardless of age, are required to have a ticket. Lap passes are available for children birth to 3 years old. Lap passes are $5 and may be purchased at the box office on the day of the show. 

 

We do not recommend our performances for children less than 4 years old. Younger children are often not able to be attentive and quiet during performances. Children who get fussy during a performance must be removed from the theater in deference to other patrons. The Black Hills Playhouse does not have a cry

room space, so we recommend choosing seats carefully in case parents need to exit the theater.

Sales

All sales are final, and we do not offer refunds. However, we are happy to exchange your tickets for a different performance.  If customers do not show up for a performance we reserve to resell seats.

 

Refund Policy

Purchases are non-refundable except in special circumstances related to weather, however, tickets may be exchanged from one performance to another if needed 

REFUND POLICY AS A RESULT OF SHOW CANCELLATION BY THE BHP

Very rarely, a show may be canceled after an audience has arrived for reasons such as a power outage or fire evacuation. We will do our best to get you scheduled for another performance or make refunds as necessary.

 

  • BUFFALO, HOLIDAY, or any other PASS holders - Tickets may be returned to your pass at your request so you can call or go online at your convenience to make a reservation for a different performance.

  • CREDIT CARD - If you are not able to make another performance, please call us if you would like a refund to your card.

  • CASH or CHECK - If you are not able to make another performance, please call us if you need a refund for the canceled performance.

  • REFUNDS will not be made on site after a performance has been canceled.

 

Weather Policy

We never cancel a performance in advance of the scheduled curtain time. Cancellation decisions are made in consultation with weather professionals based on the specific forecast for BHP at the time of the performance. 

In case of inclement weather, we will make every effort to perform, including playing in light rain. Also, we may delay the performance to allow weather to pass. A decision to play or cancel will be made within approximately 45 minutes of the time the performance was delayed.

If a performance is cancelled before the first intermission, refunds or tickets to another 2021 performance will be offered. If a performance is cancelled after the first intermission begins, refunds are not available, but tickets to another 2021 performance will be offered. In-person tickets are subject to availability. No immediate on-site refunds are available. Handling fees and concession purchases are nonrefundable.

In the Event of a Cancellation

All ticket holders for a cancelled performance are eligible for exchanges or refunds, based on when the performance is cancelled. You do not have to be in attendance to qualify; however if you decide not to attend a performance and the show goes on as scheduled you will not be eligible for refunds or exchanges. Comp tickets or passes may only be exchanged and not refunded.

Booking rainout exchanges

To rebook tickets from a cancelled performance, please call the Box Office when you have a new date selected, and have your order number or tickets from the rained-out show available. Rebookings for rained out performances are complimentary, and may be for any performance during the 2021 season, subject to availability. Please note, rainout tickets cannot be rebooked online. 

Requesting a Rainout Refund

Please contact the box office by phone to request a rain refund. Requested refunds are issued to the original purchaser by the original method of payment. Handling charges are nonrefundable. For questions and information or to make new arrangements for a rained-out performance please contact the BHP Box Office at 605 255-4141 or at tickets@blackhillsplayhouse.com.

Service Charges

There is a non-refundable $5.00 convenience fee for all pass orders in the virtual ticketing system. 

There is a $2.00 per ticket convenience fee each ticket in an individual ticket order. 

Waitlists for Sold Out Shows

  1. People must be at the box office by ½ an hour to curtain and check-in

  2. We cannot guarantee a seat.

  3. We will seat approximately 5 minutes to curtain in order of the people who have signed up in advance first and then walk-ups.