Ticket Policies



Ticket Policies

Custer State Park Passes

Custer State Park Passes are required for entry into the Park.


Tickets may be exchanged by calling the Box Office no later than 4:00 p.m. the day before the performance is scheduled. It is not feasible to exchange tickets on the day of a performance. Exchanges are available for tickets of equal or greater value and good for the current season only.


Lap Seat Policy

All patrons, regardless of age, are required to have a ticket. Lap passes are available for children birth to 3 years old. Lap passes are $5 and may be purchased at the box office on the day of the show. 


We do not recommend our performances for children less than 4 years old. Younger children are often not able to be attentive and quiet during performances. Children who get fussy during a performance must be removed from the theater in deference to other patrons. The Black Hills Playhouse does not have a cry

room space, so we recommend choosing seats carefully in case parents need to exit the theater.


All sales are final, and we do not offer refunds. However, we are happy to exchange your tickets for a different performance.  If customers do not show up for a performance we reserve to resell seats.


Refund Policy

Purchases are non-refundable, however, tickets may be exchanged from one performance to another if needed 


Very rarely, a show may be canceled after an audience has arrived for reasons such as a power outage or fire evacuation. We will do our best to get you scheduled for another performance or make refunds as necessary.


  • BUFFALO, HOLIDAY, or any other PASS holders - Tickets may be returned to your pass at your request so you can call or go online at your convenience to make a reservation for a different performance.

  • CREDIT CARD - If you are not able to make another performance, please call us if you would like a refund to your card.

  • CASH or CHECK - If you are not able to make another performance, please call us if you need a refund for the canceled performance.


Service Charges

There is a non-refundable $5.00 convenience fee for all orders in the virtual ticketing system. 

Waitlists for Sold Out Shows

  1. People must be at the box office by ½ an hour to curtain and check-in

  2. We cannot guarantee a seat.

  3. We will seat approximately 5 minutes to curtain in order of the people who have signed up in advance first and then walk-ups.