Custer State Park Passes
Custer State Park Passes are required for entry into the Park.
Tickets are not refundable.
Tickets may be exchanged by calling the Box Office no later than 4:00 p.m. the day before the performance is scheduled. It is not feasible to exchange tickets the day of a performance. Exchanges are available for tickets of equal or greater value and good for the current season only.
Lap Seat Policy
All patrons, regardless of age, are required to have a ticket. Lap passes are available for children birth to 3 years old. Lap passes are $5 and may be purchased at the box office on the day of the show.
We do not recommend our performances for children less than 4 years old and younger children are often not able to be attentive and quiet during performances. Children who get fussy during a performance must be removed from the theater in deference to other patrons. The Black Hills Playhouse does not have a cry
room space, so we recommend choosing seats carefully in case parents need to exit the theater.
All sales are final, and we do not offer refunds. However, we are happy to exchange your tickets for a different performance. If customers do not show up for a performance we reserve to resell seats.
Show Cancellation & Refund Policy
Very rarely, a show may be canceled after an audience has arrived for reasons such as a power outage or fire evacuation. We will do our best to get you scheduled for another performance or make refunds as necessary.
BUFFALO, HOLIDAY, or any other PASS holders: Tickets may be returned to your pass at your request so you can call or go online at your convenience to make a reservation for a different performance.
CREDIT CARD: If you are not able to make another performance, please call us if you would like a refund to your card.
CASH or CHECK: If you are not able to make another performance, please call us if you need a refund for the canceled performance.
There is a non-refundable $5.00 convenience fee for orders placed online. Please call the Box Office directly if you wish to avoid this fee.
Waitlists for Sold Out Shows
People must be at the box office by ½ an hour to curtain and check-in
We cannot guarantee a seat.
We will seat approximately 5 minutes to curtain in order of the people who have signed up in advance first and then walk-ups.